Emergency Contact Numbers for Tourists in Vietnam

In Vietnam, having access to emergency contact numbers is crucial for tourists to ensure their safety and well-being. These numbers provide assistance in case of accidents, medical emergencies, or other urgent situations. Various local and national emergency services are available to tourists, offering support in both Vietnamese and English. It is important for visitors to familiarize themselves with these numbers before traveling to Vietnam.

*Common Emergency Phone Numbers in Vietnam

• Child Protection Hotline

Phone number: 111
If you encounter a situation that requires child protection or have concerns related to children, you can call this number for assistance.

• Search and Rescue

Phone number: 112
This hotline is dedicated to emergencies involving search and rescue operations, especially if you encounter difficulties in coastal areas or remote regions.

• Police

Phone number: 113
If you encounter any security-related issues, such as theft, disputes, or dangerous situations, you should call 113 to contact the police. They will assist you by recording your report, providing support, and guiding you through the necessary steps to resolve the matter.

• Fire Emergency

Phone number: 114
If you encounter a fire or an explosion and require firefighting assistance, you can call this number.

• Medical Emergency

Phone number: 115
This is the emergency hotline for medical assistance. If you experience an accident or require immediate medical attention, call this number. Emergency personnel will arrive to assist you and transport you to the nearest medical facility.

*Tourist Support Contact Information and Addresses

• Hotline of the Inspectorate of the Ministry of Culture, Sports and Tourism

When discovering violations, organizations and individuals should promptly report them to the Inspectorate of the Ministry of Culture, Sports, and Tourism via the hotline.
Hotline numbers of the Inspectorate:
+ Landline: 024.39437610
+ Mobile: 0904.342.536
+ Email: duongdaynong@bvhttdl.gov.vn (available 24/7)

• Support through the application or online services

Du lịch Việt Nam - Vietnam Travel is the official application of the Vietnam National Administration of Tourism, offering destination information, tourism services, and a platform for feedback on service quality. The app supports multiple languages, making it easy for travelers to explore and protect their rights while visiting Vietnam.

• Access support information through websites.

Vietnam National Administration of Tourism

Website: https://vietnamtourism.gov.vn/

Sở Du Lịch Hà Nội
Website: https://sodulich.hanoi.gov.vn/

Da Nang Department of Tourism
Website: https://tourism.danang.gov.vn/

Ho Chi Minh City Department of Tourism
Website: https://sodulich.hochiminhcity.gov.vn/

• Steps to Take in an Emergency
+ Stay calm and provide accurate, clear information (location, situation, personal details).
+ Seek assistance from those around you if you are unable to communicate effectively in Vietnamese.
+ Contact your Embassy or Consulate if you need further help with legal matters, paperwork, or protecting your rights.

• Language Barrier

When calling, you may encounter difficulties if you don't speak Vietnamese. In this case, try to express yourself as clearly and simply as possible. Some emergency hotlines may offer support in English, but this option is not always available, especially in remote areas. You can also ask people around you for help. 
Some simple sentences in Vietnamese when you need help:

"Cứu tôi!"
(Help me!)
"Giúp tôi với!"
(Please help me!)
"Gọi cấp cứu!"
(Call an ambulance!)
"Tôi bị lạc!"
(I’m lost!)
"Tôi bị thương!"
(I’m injured!)
"Tôi bị mất cắp!"
(I’ve been robbed!)
"Ai đó lấy đồ của tôi!"
(Someone stole my things!)
"Giúp tôi báo công an!"
(Please help me report to the police!)

• Using Support Services

Major cities like Hanoi and Ho Chi Minh City may offer support services for foreigners through hotlines or international organizations. If you need assistance, you can try contacting your country's embassy or consulate.

Knowing emergency contact numbers is essential for a safe and smooth trip in Vietnam. Tourists should always keep these numbers handy to address any urgent situations. Staying informed ensures peace of mind and quick assistance when needed.